RingCentral Integration Guide

Follow these steps to connect your RingCentral account with DialApp

Takes about 5-10 minutes
1

Login to RingCentral Admin Portal

Access your RingCentral admin panel

Open RingCentral Admin Portal
Step 1
2

Navigate to User Phones

Go to Phone System → Phones & Devices → User Phones

1
Click on Phone System in the top menu
2
From the left menu, click Phones & Devices
3
Select User Phones from the submenu
4
Select Your Phone Device

Click on your main line device from the list

Step 2
3

Change Phone Settings

Click the "Change Phone" button

Step 3
4

Select "Bring Your Own Device"

Choose BYOD option and click Next

Step 4
5

Select or Add Emergency Address

Choose your registered address or add a new one

Important

If you haven't registered an address before, click "New" to add one. Then select it and click Next.

Step 5
6

Choose Manual SIP Setup

Click on "Set up manually using SIP" link

What's Happening Here?

You're setting up DialApp as your device for managing calls through RingCentral.

Step 6
7

Configure SIP Settings

Select "No" and choose North America proxy

1
Select "No" option
2
In Outbound Proxy section, choose North America option. We recommend: sip12.ringcentral.com:5090

Alternative

If sip12 is not available, you can choose any other North America proxy option.

3
Save these credentials before clicking Done

Important - Save These Values!

Copy the following information to a temporary text file. You'll need them in the next step:

  • Username
  • Password
  • Authorization ID

After copying, click Done. You can delete the temporary file after connecting to DialApp.

Step 7
8

Connect DialApp

Enter your RingCentral credentials in DialApp

1
Go back to DialApp panel
2
Click "Activate RingCentral" button
3
Enter the credentials from Step 7:
Username: from RingCentral
Password: from RingCentral
Authorization ID: from RingCentral
4
If you selected a different proxy in Step 8, open Advanced Settings and enter it
Default is: sip12.ringcentral.com:5090
5
Click Connect button
Step 8

Safe Integration Process

DialApp ensures your RingCentral service continues working normally:

Test Mode First

After connecting, DialApp assigns you a dedicated test number. Your RingCentral calls continue working as before.

Switch When Ready

Once you've tested your flows, you can switch to your main RingCentral number. All incoming calls will then be managed by DialApp.

Switch Back Anytime

You can always switch back to test mode. Your RingCentral service will return to its default state.

Easy Switching

As shown in the image, you can easily switch between test number and your main RingCentral number:

Switch Demo
Start RingCentral Setup Back to Dashboard