Get 300 FREE inbound minutes with signup!

Your inbound calls, automated

Instantly automate and manage all incoming calls for your clinic or pharmacy. Build custom flows, handle routine requests, and offer multilingual support, all with no coding required.

Visual Flow Engine: Create and edit call flows for any scenario.

Multilingual Support: Let callers choose and speak in their preferred language.

Agent Transfer: Callers can request to speak with staff anytime.

Conversation Logs: Review and manage all inbound call interactions in your dashboard.

Inbound Call Flow Example

Q1: How can we help you today?

• Book an appointment
User says: "I’d like to book an appointment for next week."
→ Next: "What date works for you?"
• Prescription refill
User says: "Can I get a refill for my blood pressure medication?"
→ Next: "Which medication do you need refilled?"
• Clinic information
User says: "What are your opening hours today?"
→ Next: "What info do you need?"
• Speak to receptionist
User says: "I’d like to talk to the receptionist."
→ Next: "Connecting you now..."

You can fully customize these questions and options for your clinic.

How Inbound Works

Activate Your Inbound Number

Get a dedicated DialApp number for your clinic or pharmacy.

Design Your Custom Flow

Build and edit your call flow visually—no coding required.

Forward & Automate

Forward your clinic’s main number to DialApp and let the system handle incoming calls automatically.

Why Choose DialApp Inbound?

Discover the unique benefits of automating your inbound calls with DialApp.

Visual Flow Engine

Design custom flows for appointments, refills, info, triage, and more—no coding needed.

Multilingual Support

Let callers choose their language—system adapts instantly for a better experience.

Automate Routine Calls

Reduce staff workload—handle common requests automatically, 24/7.

Agent Transfer

Callers can request to speak with a receptionist anytime—instant transfer to staff.

Conversation Logs

View and manage all inbound call conversations directly in your panel.

24/7 Availability

Your inbound system never sleeps—handle calls any time of day or night.

Try Building Your First Flow (Demo)

Experience how easy it is to create custom call flows. Add questions, add options, and drag to reorder!

This is a demo playground: Play around with creating questions and options to see how our visual flow builder works.

⚠️ Nothing is saved here - This demo resets when you refresh the page.

💡 To create your real working flow: Sign up → Enable Inbound service in your dashboard → Build your flow in the Flows section.

(Refresh page to reset demo)

What language would you prefer to continue in?

How can we help you today?

Book an appointment

Prescription refill

Clinic information & hours

Speak to receptionist

Three Ways to Build Your Flow

Choose the method that works best for you. All flows can be edited and customized after creation.

Generate with AI

Describe your clinic's needs in a few sentences. Our AI will create a complete flow with questions and options tailored to your practice.

Example:

"I need a flow for booking appointments, prescription refills, and general clinic information..."

Fastest setup

Import Your Content

Upload any document or paste plain text. Our AI analyzes your content and automatically builds a complete call flow, works with any format.

Any format works:

• Structured: JSON, CSV, Excel
• Documents: Word, PDF, Text
• Plain text scripts or notes

Smart AI extraction

Build Manually

Create your flow from scratch with our intuitive visual builder. Add questions, options, and nested flows step by step.

Perfect for:

• Complex custom flows
• Unique requirements
• Full creative control

Maximum flexibility

All methods are fully editable

No matter which method you choose, you can always edit, update, and refine your flow using our visual builder. The AI-generated and imported flows serve as a starting point that you can customize to perfection.

Powered by Industry Leaders

DialApp is built on top of trusted global telecommunications platforms such as Twilio and Telnyx, ensuring reliable call quality and uptime for clinics.

Twilio

The world's leading cloud communications platform, trusted by millions of developers and businesses worldwide.

99.95% Uptime

Enterprise Security

Telnyx

Next-generation connectivity platform delivering superior call quality through a private, global IP network.

Global Network

Low Latency

Simple & Transparent Pricing for Inbound

Select a subscription plan that fits your clinic. When inbound calling is enabled, a variable fee of $0.008 CAD per minute applies to all inbound calls.

Free

Perfect for getting started

100 credits included

Up to 1 flow

No extra credits

Choose Free

Basic

$49

Perfect for small clinics

10,000 credits

Up to 5 flows

Extra: CA$0.03/credit

All Free features

Choose Basic

POPULAR

Growth

$99

For growing clinics

40,000 credits

Up to 30 flows

Extra: CA$0.02/credit

Flow support

Pro reports

All Basic features

Choose Growth

ADVANCED

Pro

$199

For advanced clinics

200,000 credits

Up to 100 flows

Extra: CA$0.01/credit

API access

Image processing

All Growth features

Choose Pro

^* Each processed question in your flow costs 1 credit. Image processing uses 5 credits per question (Pro plan only).

Inbound Call Usage Fee

$0.008 CAD

per minute of inbound call (applies when inbound is enabled)

Your first 300 inbound minutes are free!

Frequently Asked Questions

Find answers to common questions about DialApp Inbound.