Question 1

What is DialApp and how does it work?

Accepted Answer

DialApp is a complete clinic phone system with two services: Making Calls (one-click calling from your EMR) and Receiving Calls (smart auto-attendant). Both services use a single verified clinic number with no hardware required.

Question 2

What's the difference between Making Calls and Receiving Calls services?

Accepted Answer

Making Calls lets your staff call patients directly from your EMR with one click. Receiving Calls is a smart auto-attendant that handles incoming calls 24/7, offering multilingual support and custom flow automation.

Question 3

Do I need special hardware to use DialApp?

Accepted Answer

No. Both services work entirely through your browser using our Chrome extension. There's no need for desk phones or additional equipment.

Question 4

Which EMR systems work with DialApp's calling service?

Accepted Answer

DialApp's Making Calls service now works with all web-based EMR systems. Our Chrome extension detects phone numbers on any webpage, allowing you to call with one click.

Question 5

How is billing handled for both services?

Accepted Answer

Both Making Calls and Receiving Calls use simple pay-as-you-go pricing. You only pay for the minutes you use with no monthly fees, no per-user charges, and no hidden costs. Get 300 free minutes to start!

Question 6

Can I use just one service or do I need both?

Accepted Answer

You can use either service independently or combine both for complete phone management. Making Calls handles your outbound needs, while Receiving Calls automates incoming call handling.

Question 7

How do I set up the Receiving Calls service?

Accepted Answer

Activate inbound service in your dashboard, get your dedicated number, and design your custom call flow using our visual builder—no coding required. Forward your clinic's main number to start automating.

Question 8

Can I change my inbound call flow anytime?

Accepted Answer

Yes, you can edit your Receiving Calls flow visually in the dashboard anytime and changes go live instantly. Build flows for appointments, refills, information, or any custom scenario.

Question 9

How does multilingual support work in Receiving Calls?

Accepted Answer

You can add a language selection step to your inbound flow. The system will switch and continue the conversation in the caller's chosen language automatically.

Question 10

What happens if a caller wants to talk to a real person?

Accepted Answer

The Receiving Calls flow can instantly transfer the call to your receptionist or staff device at any time. Callers can request this anytime during the automated flow.

Question 11

Can I add or remove users from my account?

Accepted Answer

Yes. Account owners can invite team members by email and remove users at any time. All usage by invited users (both Making and Receiving Calls) is billed to the main account.

Question 12

Is DialApp secure and compliant?

Accepted Answer

Yes. DialApp uses secure, industry-leading providers like Twilio and Telnyx. All data and calls are encrypted, and we follow best practices for privacy and compliance.

Question 13

How do I get started with DialApp?

Accepted Answer

Sign up for a free account, install the Chrome extension, and verify your clinic number. You can then activate Making Calls service for instant EMR calling, or set up Receiving Calls with our visual flow builder.

Question 14

Is there any charge for activation or setup?

Accepted Answer

No! Setup and activation are completely free for both services. You only pay for actual call minutes used. Your first 300 minutes are free, so you can try both services risk-free.

Your clinic calls, simplified

Making Calls

Receiving Calls

EMR Patient List

Inbound Call Flow Example

Two Sides of Communication. One Powerful Platform.

Making Calls

One-click calling directly from EMR.

Receiving Calls

Smart Auto-Attendant: Automate Patient Flow.

Ready to Transform Your Clinic's Phones?