Shopify Integration

24/7 Phone Support for Your Store

Add intelligent phone support to your Shopify store with automated call handling, custom flows, and AI assistance.

Setup takes 10-15 minutes

What You'll Get

Dedicated Phone Number

Get a professional phone number for your store

AI-Powered Responses

Automated answers to common customer questions

24/7 Availability

Never miss a customer call, day or night

Custom Call Flows

Design your own call handling experience

1

Install DialApp from Shopify App Store

Add the DialApp integration to your Shopify store

1
Go to Shopify App Store and search for "DialApp"
2
Click "Add app" button
3
Authorize DialApp to access your store (read-only permissions)
4
You'll be automatically redirected to DialApp setup wizard

Secure Integration

DialApp only requests minimal permissions needed for call handling. Your store data remains secure.

Visit Shopify App Store
2

Activate Your Phone Number

Get a dedicated phone number for your store

1
After installation, you'll see the Inbound Call Setup wizard
2
Choose your default call flow (or use the pre-built template)
3
Click "Activate Inbound Calls"
4
You'll instantly receive a dedicated phone number
Your Dedicated Number
+1 (555) 123-4567

Example - You'll get a real North American number

Free Trial Included

You get 300 free minutes to test the system. After that, inbound calls cost only $0.02 CAD per minute.

3

Test Your Call Flow

Make sure everything works perfectly before going live

1
Call your new phone number from any phone
2
Listen to the automated greeting and flow
3
Test different options and scenarios
4
Make adjustments in the DialApp dashboard if needed

Pro Tip

Have team members test the system from different locations to ensure quality.

4

Customize Your Call Flow (Optional)

Create a personalized experience for your customers

Customization Options

  • Custom Greetings: Record your own welcome message or use text-to-speech
  • Menu Options: Add options like "Press 1 for Orders, Press 2 for Returns"
  • AI Integration: Let AI answer common questions about shipping, returns, products
  • Forward to Team: Route important calls to you or your team members
  • Business Hours: Set different flows for business hours vs. after hours

Start Simple, Grow Complex

You can start with the default flow and customize it later as you learn what your customers need most.

Create Custom Flow
5

Add Phone Number to Your Store

Make it easy for customers to reach you

Display Options for Your Store

1 Header/Footer

Add your phone number to header or footer

<div class="phone-contact"> <i class="fa-solid fa-phone"></i> <a href="tel:+15551234567">+1 (555) 123-4567</a> </div>

2 Contact Page

Create a dedicated contact page with phone support

  • Go to Pages → Add page
  • Add your phone number and call hours
  • Mention 24/7 automated support

3 Click-to-Call Button

Add a floating call button (mobile friendly)

<a href="tel:+15551234567" class="call-button"> <i class="fa-solid fa-phone"></i> Call Us </a>

Mobile Optimization

Most customers will call from mobile devices. Use tel: links so they can call with one tap.

6

Forward Your Existing Number (Optional)

Keep your existing business number and add automation

Why Forward?

If you already have a business phone number that customers know, you can forward it to your DialApp number to add automation without changing your published number.

1
Contact Your Phone Provider

Call your current phone company or access your phone system settings

2
Set Up Call Forwarding

Forward your existing number to your new DialApp number

3
Test the Full Flow

Call your original number to verify the forwarding works correctly

Easy to Disable

You can remove call forwarding anytime. Your original number will work normally again, and you keep your DialApp number for direct calls.

Best Practices for Success

Monitor Analytics

Check your dashboard regularly to see call patterns and optimize your flows

Set Business Hours

Configure different flows for business hours and after-hours for better service

Keep Improving

Regularly update your flows based on common questions and customer feedback

Need Help?

Our support team is here to help you get set up successfully. Don't hesitate to reach out!

Email Support Live Chat
Install from Shopify App Store Back to Dashboard